Cancellation prior to dispatch

You may cancel your order prior to dispatch and receive a full refund.

Cancellation after dispatch but before delivery
If you decide to cancel an order after the products have been despatched and commenced their carriage to you by carrier or post, we will charge you for the carriage of those products.

Cancellation after receipt of your order

You may return any delivered products you have purchased within 7 working days of delivery for any reason. To do so you must notify us in writing via email or post within 7 working days of delivery.

If you are returning a product for any reason, except damage or manufacturer defect, you must pay the costs of returning the products to us or our suppliers. On request, we will collect the products from you, but the cost of this will be charged to you and we may deduct this from the refund.

We will not accept returns or cancellations if the products have been altered in any way.

While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered. If products were delivered flat packed they must be returned in the same way. Care must be taken to ensure the return products are packed well to avoid damage or loss of parts in transit.
Refunds

Refunds will be processed within 30 days.

Where exchange rates of currency are involved, the refund will be made in £GBP at the current exchange rate. We do not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund.

Packaging

Please keep all packaging materials for your goods in tact and do not dispose of them until you are happy that the product is correct, undamaged and working correctly.
For pallet deliveries, please retain the pallet until you are happy that the product is correct, undamaged and working correctly. For any returns of items that were delivered on a pallet, the product will need to be placed back on the pallet before a collection can take place.